Terms of service

PrintZilla terms of service

1. The service

By placing an order with PrintZilla, you agree to these terms. We make personalised photo keyrings, magnets and prints from photos you send us. PrintZilla is a trading name; our full business details are on our legal information page.

2. Personalised goods and returns

Under the UK Consumer Contracts Regulations, the right to cancel does not apply to personalised goods or goods made to a customer's specifications.

  • No change-of-mind returns: because each item is made from your photo, we can't accept returns or cancellations for a change of mind once you have approved your proof.
  • Faulty or not as proofed: your rights under the Consumer Rights Act 2015 still apply. If an item arrives faulty or damaged, or doesn't match your approved proof, contact us within 14 days with a photo and we'll remake it or refund you.

3. Your photos

By uploading a photo, you agree that:

  • You own it, or you have permission to use it. We won't print images that belong to someone else without permission.
  • If the photo shows other people, they're happy for it to be printed.
  • We can refuse any order containing material that is illegal in the UK, sexually explicit or hateful.
  • You'll cover any legal costs we face because of a copyright problem with a photo you sent us.

4. Photo quality and colour

  • Photo fixing: a professional photographer crops and colour-corrects every photo and emails you a proof. We can improve colour and brightness but we can't add detail that isn't there. 
  • Colour: screens and prints show colour differently, so small differences between your screen and the finished item are normal and not a fault.

5. Making and delivery

  • We email you a proof within 1 working day of your order. If you don't reply within 24 hours, we print it as shown.
  • Your order is posted within 3 working days of you approving your proof. Full details are in our delivery policy.
  • Please check your delivery address at checkout. We can't redirect parcels once they are posted.
  • We're not responsible for delays caused by Royal Mail once your parcel has been posted.

6. Our liability

Our liability is limited to the price you paid for the item. This doesn't affect your statutory rights.

7. Governing law

These terms are governed by the laws of England and Wales.