Refund policy

Returns and refunds

Every PrintZilla item is made to order from your photo, and you approve a proof before we print it. That shapes how returns work.

1. Change of mind

Personalised items are not covered by the 14-day cancellation right under the UK Consumer Contracts Regulations. Once you have approved your proof, or 24 hours have passed without a reply, we can't cancel, return or refund an order for a change of mind.

2. Faulty, damaged or not as proofed

Your rights under the Consumer Rights Act 2015 still apply. If your item arrives faulty or damaged, or doesn't match the proof you approved, we'll remake it or refund you.

How to tell us:

• Email contact@printzilla.uk within 14 days of receiving your order.
• Include your order number.
• Add a clear photo of the problem, and of the packaging if it was damaged in the post.
• We'll reply with a remake or a refund. If we need the item back, we'll pay the return postage. Refunds go back to your original payment method within 14 days.

3. What isn't a fault

• Small colour differences: screens and prints show colour differently, so a slight difference from your screen is normal.
• The photo itself: we can't add detail that isn't in your original photo.
• Address mistakes: if the delivery address given at checkout was wrong, we can't refund the order.
• Approved spelling: printed messages are made exactly as approved on your proof.

Questions? Email contact@printzilla.uk.